Commonly Asked Questions
Commonly Asked Questions Regarding Orders/Orders Placed:
For the following responses, please note that some changes cannot be made if the order has already been processed and the order is at the initial location in which was selected at checkout. In most cases, orders are not processed until the 2nd or 3rd day after they have been placed by the customer and changes can be made immediately.
Q: I placed my order for Local Pick-Up but I require Shipping, how do I change this?
A: No worries! You will be required to send an e-transfer (please send to email@example.com) for the total of the flat rate shipping fee. After you have sent the e-transfer, please send me an e-mail to firstname.lastname@example.org and indicate your order number, verify the shipping address, and (a screen shot) confirmation that the shipping fee has been sent. I will make a note and changes on my end and have your order shipped out to you!
Q: I placed an order for Local Pick-Up but chose the wrong Pick-Up location, how do I change this?
A: No worries! Please send an email to email@example.com, in the email let me know what your order number is and which location you need your order to be received at! I will make a note and changes on my end and your order will get to where you need it to be!
Q: I placed an order recently, and then I also placed a second order. Is it possible to combine the orders together?
A: Absolutely! As long as you have not received an email indicating the first order placed has not been processed yet, I can combine both orders together (usually within the first 24-48hours this is not a problem). All I need you to do is enter in the “memo section” and write “please add to order #4000”. It also helps when you send me an email to firstname.lastname@example.org and indicate all order numbers that need to be combined into one so everything is processed as one large order and ready together.
Q: If I paid for Shipping on my first order and then placed a second order, do I have to pay for shipping again?
A: Good question! The answer is no (as long as it is going to the same address). If you have already paid for shipping on your first order you do not need to pay again. When you place your second order, choose a random “Local Pick-Up FREE location” in order to avoid paying a second shipping fee. Make a note in the memo box at checkout “please add to order #4000 for shipping already paid”. You will need to send an email to email@example.com and indicate both order numbers in the email just to be sure this information gets communicated to me. I will then make a note on my end and have all your orders combined and shipped out in one parcel without you having to pay for shipping twice.
In the event you need your order shipped and you made an error which did not pay for shipping and plan on making a second order, please add the shipping fee to your second order and send an email to firstname.lastname@example.org to clarify and communicate the order numbers that need to be paired and shipped together.
In the event different orders are going to different shipping addresses, you will be required to pay the shipping fee for each unique address.
Other Commonly Asked Questions:
Are your products safe for kids/ sensitive skin? I have parents using these for their 1-2+ year olds with no issues, and I have several customers with sensitive skin, eczema and psoriasis use them all the time with no reported issues. All products are composed of 95% + natural food grade ingredients and we do our best to rid of any unnecessary ingredients for our products that are known to cause irritation in those who have skin sensitivities.
Can I use this product during pregnancy? There have been several occasions where this question has been asked. As a small business, I am not allowed to make any claims for liability reasons. I can however inform you that these products are over 95% made with natural food grade ingredients and probably safer to use than anything store bought from a drug store. As far as the pregnancy question, for a question like this, although I am a nurse- I am not a physician and cannot answer "yes" or "no" except for stating the facts above that there are so few ingredients in my products and inform you that there should not be any issues. I always inform expecting mothers to ask their pediatrician this question regarding concerns about any products used during pregnancy.
What's the 1-5% non-natural part of your product? Because we like to keep things fun over here and offer unique + one of a kind candy and fruit scented / fun colourful products at Blazing Bombs, we source out the best of the best. Essential oils are used in the shower steamer products making them 100% natural, but for everything else like the bath bombs, body butter etc. We use Mica, water-soluble cosmetic grade colourants (will not stain your tub or your skin (less than 0.5% of colour is used) and Bath & Body Skin Safe Fragrance Oil which we use a maximum of 3% in all out products. And, select products may contain a preservative (body scrub, whipped body butter, and whipped soap). All of these 3 ingredients make up less than 5% of the overall formula in all products. THATS IT. We could claim "all natural" due to the small percentage, but we prefer not to make this claim either as some other businesses do and it is misleading.